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Tag Archives: value generation
Hitit’s Crane Talk covers avionline’s CEM methodology for FFP
Hitit’s Crane Talk covers avionline’s CEM methodology for FFP Continue reading
Posted in Best practice, External Ressources, How-to & FAQ
Tagged avionline, customer experience, ffp, frequent flyer, Hitit, value generation
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Customer centricity is dead, long live profit centricity!
After years of developing customer experience management (CEM) projects, I found consistently that companies with mediocre margins and profits produced also only a mediocre customer experience. Continue reading
Posted in Strategy
Tagged airline, cem, profits, rainer uphoff, value, value generation, vim
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