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Tag Archives: ourpax
Oh no, Iberia, you just screwed up again. Do you hate premium customers?
Iberia badly slapped their best customers straight in the face by applying credit card fees also to their Iberia Plus Gold and Platinum members, even on big-ticket business class tickets, ruining all the trust they built up over the last month during which they managed to improve some basic service aspects! Continue reading
Posted in Leadership, Worst practice
Tagged avionline, business class, ffp, frequent flyer, iberia, loyalty, ourpax, premium passenger, rainer uphoff
1 Comment
ourpax.com, featured by USA Today
It is an immense honor to see the last entry to this travel customer experience blog featured by USA Today. Click here or on the screenshot to have a look at it!
Posted in News
Tagged customer experience, frequent flyer, loyalty, ourpax, USA Today, wandering aramean
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