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Tag Archives: management
Airlines are from Mars, customers are from Venus
Customer Listening is the first step to improve the Customer Experience and create new value propositions. CRM and other airline IT tools can help to implement it. Continue reading
Posted in Best practice, Tools
Tagged airline, customer experience, customer listening, hotel, management, passenger experience, rainer uphoff, voice of customer
2 Comments
What if “AA” meant “Apple Airlines”? A tribute to Steve Jobs.
What can airlines learn from Steve Jobs and Apple’s way of managing corporate strategy? Continue reading
Posted in Best practice, Leadership, Tools, Uncategorized
Tagged Airlines, Apple, customer experience, leadership, management, rainer uphoff, Steve Jobs, strategy
2 Comments