Tag Archives: LAN

Innovation: The airlines’ long march from cost to value centricity. The Latin American experience.

Posted on June 24, 2012 by Rainer Uphoff

Innovation creates new and often unexpected value and revenue generators. Without innovation, an airline company only produces a commodity that competes on price, resulting in reduced margins and profits. Continue reading →

Posted in Strategy, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment

Hire the right people: those who REALLY care

Posted on September 16, 2010 by Rainer Uphoff

Service industries are serving real people, not just masses but just 1%-2% or so need really special attention. If we take care of them they will become our most enthusiastic customers! The following story illustrates this perfectly:

Posted in Best practice, Stories | Tagged , , , | Leave a comment

Editorial: Leaders wanted!

Posted on September 8, 2010 by Rainer Uphoff

The airline industry is an amazing place to live in. Everything happens in real time. Basically, you make it or break it in the last 30 minutes before the door of an aircraft closes for departure, or in the 30 … Continue reading →

Posted in Leadership | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment