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Tag Archives: hotel
Airlines are from Mars, customers are from Venus
Customer Listening is the first step to improve the Customer Experience and create new value propositions. CRM and other airline IT tools can help to implement it. Continue reading
Posted in Best practice, Tools
Tagged airline, customer experience, customer listening, hotel, management, passenger experience, rainer uphoff, voice of customer
2 Comments
Where is the Travel Industry’s Silicon Valley?
Airlines need to new levels of innovation to offer customer experience 2.0 to Facebook Generation customers. Continue reading
Posted in Strategy
Tagged airline, Apple, facebook, hotel, IT, rainer uphoff, silicon valley, social media, tourism
2 Comments
Welcome to OURPAX.COM, the hub for airline and hospitality Customer Experience and Service Design leaders!
Welcome to airline, hotel and travel industry professionals Continue reading