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Tag Archives: frequent flyer
Hitit’s Crane Talk covers avionline’s CEM methodology for FFP Continue reading
Iberia badly slapped their best customers straight in the face by applying credit card fees also to their Iberia Plus Gold and Platinum members, even on big-ticket business class tickets, ruining all the trust they built up over the last month during which they managed to improve some basic service aspects! Continue reading
It is an immense honor to see the last entry to this travel customer experience blog featured by USA Today. Click here or on the screenshot to have a look at it!
Oneworld, Star Alliance, SkyTeam – all three global alliances claim that serving customers better is their raison d’être. Passengers of now merged BA – Iberia, but also their North American Oneworld stepbrother American Airlines, are currently bombarded with marketing messages, … Continue reading