Tag Archives: frequent flyer

Hitit’s Crane Talk covers avionline’s CEM methodology for FFP

Posted on June 1, 2012 by admin

Hitit’s Crane Talk covers avionline’s CEM methodology for FFP Continue reading →

Posted in Best practice, External Ressources, How-to & FAQ | Tagged , , , , , | Leave a comment

Oh no, Iberia, you just screwed up again. Do you hate premium customers?

Posted on May 11, 2012 by Rainer Uphoff

Iberia badly slapped their best customers straight in the face by applying credit card fees also to their Iberia Plus Gold and Platinum members, even on big-ticket business class tickets, ruining all the trust they built up over the last month during which they managed to improve some basic service aspects! Continue reading →

Posted in Leadership, Worst practice | Tagged , , , , , , , , | 1 Comment

ourpax.com, featured by USA Today

Posted on May 11, 2012 by admin

It is an immense honor to see the last entry to this travel customer experience blog featured by USA Today. Click here or on the screenshot to have a look at it!

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Dear alliances, please don’t mislead your customers!

Posted on January 29, 2011 by Rainer Uphoff

Oneworld, Star Alliance, SkyTeam – all three global alliances claim that serving customers better is their raison d’être. Passengers of now merged BA – Iberia, but also their North American Oneworld stepbrother American Airlines, are currently bombarded with marketing messages, … Continue reading →

Posted in Best practice, Stories | Tagged , , , , , , , , , , | 1 Comment