Tag Archives: facebook

Where is the Travel Industry’s Silicon Valley?

Posted on September 26, 2011 by Rainer Uphoff

Airlines need to new levels of innovation to offer customer experience 2.0 to Facebook Generation customers. Continue reading →

Posted in Strategy | Tagged airline, Apple, facebook, hotel, IT, rainer uphoff, silicon valley, social media, tourism | 2 Comments

The Twitter trap. Or: avoiding the @ATT way.

Posted on May 31, 2011 by Rainer Uphoff

Using Social Media as Customer Service tools Continue reading →

Posted in Best practice, Stories, Tools | Tagged airline, AT&T, cem, customer relations, customer service, facebook, rainer uphoff, social media, twitter | Leave a comment