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Tag Archives: customer listening
Airlines are from Mars, customers are from Venus
Customer Listening is the first step to improve the Customer Experience and create new value propositions. CRM and other airline IT tools can help to implement it. Continue reading
Posted in Best practice, Tools
Tagged airline, customer experience, customer listening, hotel, management, passenger experience, rainer uphoff, voice of customer
2 Comments
How listening to customers can save millions
Buggy reservation systems cost airlines millions. Examples from Monarch, Spanair and Vueling Continue reading
Posted in Uncategorized, Worst practice
Tagged Amadeus, booking, CRS, customer listening, error, Navitaire, reservation, Sabre, system
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