Tag Archives: customer experience management

From CEM to CEL: What if Customer Experience Management (CEM) is becoming a Commodity?

Posted on July 18, 2011 by Rainer Uphoff

Customer Experience Management (CEM) is becoming a commodity. That’s why avionline developed the Customer Experience Leadership (CEL) methodology for airlines and the travel industry Continue reading →

Posted in Leadership | Tagged , , , , , , , | 2 Comments

Outsourcing or not outsourcing. Is that still a question?

Posted on June 4, 2011 by Rainer Uphoff

Customer Experience Management (CEM) can help airlines, hotels and travel industry providers to contextualize outsourcing strategically for good decision taking Continue reading →

Posted in Best practice | Tagged , , , , , , , | Leave a comment