Follow us on Twitter
Ourpax CEM Newsletter
-
Syndicate
share ourpax
Tags
after sales service Air Arabia Air Berlin airline airport Amadeus Apple avionline best practice cem common sense customer experience customer experience management customer listening Emirates facebook ffp frequent flyer GOL hotel iberia Jetblue LAN leadership loyalty lufthansa management ourpax out-of-the-box thinking rainer uphoff Ryanair Sabre service design service disruption social media strategy TAM travel twitter value generation value proposition Virgin America Volaris Vueling welcomeInteresting books:
Tag Archives: Apple
Where is the Travel Industry’s Silicon Valley?
Airlines need to new levels of innovation to offer customer experience 2.0 to Facebook Generation customers. Continue reading
Posted in Strategy
Tagged airline, Apple, facebook, hotel, IT, rainer uphoff, silicon valley, social media, tourism
2 Comments
What if “AA” meant “Apple Airlines”? A tribute to Steve Jobs.
What can airlines learn from Steve Jobs and Apple’s way of managing corporate strategy? Continue reading
Posted in Best practice, Leadership, Tools, Uncategorized
Tagged Airlines, Apple, customer experience, leadership, management, rainer uphoff, Steve Jobs, strategy
2 Comments