Tag Archives: Amadeus

Dear alliances, please don’t mislead your customers!

Posted on January 29, 2011 by Rainer Uphoff

Oneworld, Star Alliance, SkyTeam – all three global alliances claim that serving customers better is their raison d’être. Passengers of now merged BA – Iberia, but also their North American Oneworld stepbrother American Airlines, are currently bombarded with marketing messages, … Continue reading →

Posted in Best practice, Stories | Tagged , , , , , , , , , , | 1 Comment

How listening to customers can save millions

Posted on November 9, 2010 by Rainer Uphoff

Buggy reservation systems cost airlines millions. Examples from Monarch, Spanair and Vueling Continue reading →

Posted in Uncategorized, Worst practice | Tagged , , , , , , , , | Leave a comment