Tag Archives: after sales service

Bad service destroys a great brand: Starwood’s W Hotel, Barcelona

Posted on September 15, 2010 by Rainer Uphoff

This one is hard to believe. But it occurred. Until recently, I was a huge fan of the W hotel brand. I found it to be the greatest place to stay in Miami and Santiago de Chile. Until I tried … Continue reading →

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Iberia: Is common sense too much to ask for?

Posted on September 13, 2010 by Rainer Uphoff

Iberia’s premium customer service practice is definitely not best practice as it does not not offer downgraded passengers EU regulated compensations Continue reading →

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