Any airline professional concerned about Customer Experience should have read the following books. They are all relatively easy to read and some can be used as course or consulting work material.
You can read the books highlighted in any of our sections with the multi-platform Kindle reader. Obviously, you can also buy from Amazon the “paper version” of the book, but as you can install the Kindle application on your iPad, iPhone, Blackberry, Mac or Windows PC (download link below) you don’t need a physical Kindle to be able to start reading these essential books within a couple of minutes and at a lower price.