Passenger Experience by Design http://ourpax.com Generating Value for a Mobile World Mon, 01 Oct 2012 00:34:59 +0000 en-US hourly 1 http://wordpress.org/?v=3.4.2 Your service: heartlessly perfect or perfectly heartless? http://ourpax.com/uncategorized/your-service-heartlessly-perfect-or-perfectly-heartless/ http://ourpax.com/uncategorized/your-service-heartlessly-perfect-or-perfectly-heartless/#comments Sun, 30 Sep 2012 22:03:28 +0000 Rainer Uphoff http://ourpax.com/?p=1150 http://ourpax.com/uncategorized/your-service-heartlessly-perfect-or-perfectly-heartless/feed/ 0 The payment customer experience http://ourpax.com/tools/faq/the-payment-customer-experience/ http://ourpax.com/tools/faq/the-payment-customer-experience/#comments Thu, 30 Aug 2012 01:15:21 +0000 admin http://ourpax.com/?p=1143 http://ourpax.com/tools/faq/the-payment-customer-experience/feed/ 0 My CEM Birthday Experience http://ourpax.com/tools/bestpractice/my-cem-birthday-experience/ http://ourpax.com/tools/bestpractice/my-cem-birthday-experience/#comments Tue, 31 Jul 2012 16:50:12 +0000 Rainer Uphoff http://ourpax.com/?p=1133 http://ourpax.com/tools/bestpractice/my-cem-birthday-experience/feed/ 2 Innovation: The airlines’ long march from cost to value centricity. The Latin American experience. http://ourpax.com/uncategorized/innovation-the-airlines-long-march-from-cost-to-value-centricity-the-latin-american-experience/ http://ourpax.com/uncategorized/innovation-the-airlines-long-march-from-cost-to-value-centricity-the-latin-american-experience/#comments Sun, 24 Jun 2012 12:52:34 +0000 Rainer Uphoff http://ourpax.com/?p=1124 http://ourpax.com/uncategorized/innovation-the-airlines-long-march-from-cost-to-value-centricity-the-latin-american-experience/feed/ 0 Hitit’s Crane Talk covers avionline’s CEM methodology for FFP http://ourpax.com/tools/bestpractice/hitits-crane-talk-covers-avionlines-cem-methodology-for-ffp/ http://ourpax.com/tools/bestpractice/hitits-crane-talk-covers-avionlines-cem-methodology-for-ffp/#comments Fri, 01 Jun 2012 08:15:42 +0000 admin http://ourpax.com/?p=1103 http://ourpax.com/tools/bestpractice/hitits-crane-talk-covers-avionlines-cem-methodology-for-ffp/feed/ 0 Oh no, Iberia, you just screwed up again. Do you hate premium customers? http://ourpax.com/leadership-2/oh-no-iberia-you-screwed-up-the-premium-customer-experience-again/ http://ourpax.com/leadership-2/oh-no-iberia-you-screwed-up-the-premium-customer-experience-again/#comments Fri, 11 May 2012 18:15:43 +0000 Rainer Uphoff http://ourpax.com/?p=1081 http://ourpax.com/leadership-2/oh-no-iberia-you-screwed-up-the-premium-customer-experience-again/feed/ 1 ourpax.com, featured by USA Today http://ourpax.com/news/ourpax-com-featured-by-usa-today/ http://ourpax.com/news/ourpax-com-featured-by-usa-today/#comments Fri, 11 May 2012 17:32:18 +0000 admin http://ourpax.com/?p=1076 http://ourpax.com/news/ourpax-com-featured-by-usa-today/feed/ 0 FFPs: stop rewarding the wrong customer. Get the experience right! http://ourpax.com/uncategorized/ffps-stop-rewarding-the-wrong-customer-get-the-experience-right/ http://ourpax.com/uncategorized/ffps-stop-rewarding-the-wrong-customer-get-the-experience-right/#comments Fri, 13 Apr 2012 00:51:45 +0000 Rainer Uphoff http://ourpax.com/?p=1068 http://ourpax.com/uncategorized/ffps-stop-rewarding-the-wrong-customer-get-the-experience-right/feed/ 0 Customer centricity is dead, long live profit centricity! http://ourpax.com/tools/strategy-tools/customer-centricity-is-dead-long-live-profit-centricity/ http://ourpax.com/tools/strategy-tools/customer-centricity-is-dead-long-live-profit-centricity/#comments Tue, 27 Mar 2012 21:15:25 +0000 Rainer Uphoff http://ourpax.com/?p=1064 http://ourpax.com/tools/strategy-tools/customer-centricity-is-dead-long-live-profit-centricity/feed/ 0 Two (global alliance member) airlines go bust and nobody notices – why Customer Experience matters http://ourpax.com/tools/strategy-tools/two-airlines-go-bust-and-nobody-notices-why-customer-experience-matters/ http://ourpax.com/tools/strategy-tools/two-airlines-go-bust-and-nobody-notices-why-customer-experience-matters/#comments Fri, 03 Feb 2012 22:24:46 +0000 Rainer Uphoff http://ourpax.com/?p=1044 http://ourpax.com/tools/strategy-tools/two-airlines-go-bust-and-nobody-notices-why-customer-experience-matters/feed/ 1 Everything else is an option – the Spirit barebone experience http://ourpax.com/uncategorized/everything-else-is-an-option-spirits-barebone-experience/ http://ourpax.com/uncategorized/everything-else-is-an-option-spirits-barebone-experience/#comments Sat, 28 Jan 2012 00:42:32 +0000 Rainer Uphoff http://ourpax.com/?p=1030 http://ourpax.com/uncategorized/everything-else-is-an-option-spirits-barebone-experience/feed/ 2 Why are the most hated airlines so profitable? http://ourpax.com/tools/learning-from-the-worlds-most-hated-best-airlines-expectation-management/ http://ourpax.com/tools/learning-from-the-worlds-most-hated-best-airlines-expectation-management/#comments Sat, 31 Dec 2011 21:42:49 +0000 Rainer Uphoff http://ourpax.com/?p=915 http://ourpax.com/tools/learning-from-the-worlds-most-hated-best-airlines-expectation-management/feed/ 0