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Category Archives: External Ressources
Hitit’s Crane Talk covers avionline’s CEM methodology for FFP
Hitit’s Crane Talk covers avionline’s CEM methodology for FFP Continue reading
Posted in Best practice, External Ressources, How-to & FAQ
Tagged avionline, customer experience, ffp, frequent flyer, Hitit, value generation
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Out-of-the-box thinking for service designers
I found this very inspiring video of Carnegie Mellon University Professor, Jesse Schell, presenting “out-of-the-box design thinking”, I would say for those believing that they are thinking “routinely” out-of-the-box. Schell is talking to game designers. What does that have to … Continue reading