-
-
-
Syndicate
Subscribe to this site's RSS feed.
Author Archives: admin
The payment customer experience
One of the weakest links in the airline Customer Experience Itinerary chain is the payment experience. Continue reading
Posted in How-to & FAQ
Tagged airline, avionline, customer experience, payments, rainer uphoff
Leave a comment
Hitit’s Crane Talk covers avionline’s CEM methodology for FFP
Hitit’s Crane Talk covers avionline’s CEM methodology for FFP Continue reading
Posted in Best practice, External Ressources, How-to & FAQ
Tagged avionline, customer experience, ffp, frequent flyer, Hitit, value generation
Leave a comment
ourpax.com, featured by USA Today
It is an immense honor to see the last entry to this travel customer experience blog featured by USA Today. Click here or on the screenshot to have a look at it!
Posted in News
Tagged customer experience, frequent flyer, loyalty, ourpax, USA Today, wandering aramean
Leave a comment
Don’t start CEM without these key elements
The results of implementing Customer Experience Management (CEM) vary from company to company. But after participating or leading a fair amount of CEM projects, I found some key factors that seem to indicate the difference between a highly profitable implementation … Continue reading
Posted in Leadership
Leave a comment