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One of the weakest links in the airline Customer Experience Itinerary chain is the payment experience. Continue reading
Hitit’s Crane Talk covers avionline’s CEM methodology for FFP Continue reading
It is an immense honor to see the last entry to this travel customer experience blog featured by USA Today. Click here or on the screenshot to have a look at it!
The results of implementing Customer Experience Management (CEM) vary from company to company. But after participating or leading a fair amount of CEM projects, I found some key factors that seem to indicate the difference between a highly profitable implementation … Continue reading