Monthly Archives: June 2012

Innovation: The airlines’ long march from cost to value centricity. The Latin American experience.

Posted on June 24, 2012 by Rainer Uphoff

Innovation creates new and often unexpected value and revenue generators. Without innovation, an airline company only produces a commodity that competes on price, resulting in reduced margins and profits. Continue reading →

Posted in Strategy, Uncategorized | Tagged Airline Customer Experience, Airline Innovation Management, Avianca, avionline, Enrique Cueto, LAN, Latin America, Pluna, rainer uphoff, Taca, TAM, VivaColombia | Leave a comment

Hitit’s Crane Talk covers avionline’s CEM methodology for FFP

Posted on June 1, 2012 by admin

Hitit’s Crane Talk covers avionline’s CEM methodology for FFP Continue reading →

Posted in Best practice, External Ressources, How-to & FAQ | Tagged avionline, customer experience, ffp, frequent flyer, Hitit, value generation | Leave a comment

Monthly Archives: June 2012

Innovation: The airlines’ long march from cost to value centricity. The Latin American experience.

Hitit’s Crane Talk covers avionline’s CEM methodology for FFP

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Monthly Archives: June 2012

Innovation: The airlines’ long march from cost to value centricity. The Latin American experience.

Hitit’s Crane Talk covers avionline’s CEM methodology for FFP

Follow us on Twitter

Ourpax CEM Newsletter

Syndicate

share ourpax

Tags

Interesting books: