Monthly Archives: June 2011

The next ash cloud is here: best practice for massive service disruptions

Posted on June 7, 2011 by Rainer Uphoff

  UPDATE: Follow the open discussion at our LinkedIn Airline Customer Experience Management (CEM) group. It’s not one of the virtual, invisible, hip and tidy Scandinavian ash clouds that Iceland send from time to time over Europe: this one is dirty, … Continue reading →

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Outsourcing or not outsourcing. Is that still a question?

Posted on June 4, 2011 by Rainer Uphoff

Customer Experience Management (CEM) can help airlines, hotels and travel industry providers to contextualize outsourcing strategically for good decision taking Continue reading →

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