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Monthly Archives: December 2010
Can we educate unruly passengers?
The pushback of a fully loaded domestic Iberia flight, perfectly on time for its 7:15 a.m. departure, suddenly stopped. Moments later the Captain told us that one of the runways of Madrid Barajas had just been closed because of a … Continue reading →
Posted in Best practice, Crisis, Stories
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Tagged airline, customer experience, fear of flying, iberia, stress, unruly passenger
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